Customer Help

If you can't find what you're looking for in the answers below, please get in contact with us directly!
How can we help?

FAQ

Ordering

Can I cancel my order?

We understand that minds can change; however, once an order is placed, we are unable to modify or cancel it. For details on exchanges or returns, please carefully read our Return and Exchange Policy.

Note that return shipping fees are the responsibility of the customer.

Shipping, Returns & Exchanges

We collaborate with major global carriers and trusted local courier services. For international orders, please contact us directly to discuss delivery options and complete your purchase.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we offer international shipping via DHL to ensure your items arrive safely and promptly. For all international orders, please contact us directly to receive detailed information about bank transfer processes and shipping costs. We are currently working on enabling direct worldwide shipping through our website, which will be available soon. Stay tuned, and don’t hesitate to reach out for any immediate needs!